Shipping Policy

The White Chapter

Effective Date: [Insert Date]

At The White Chapter, we are committed to delivering your order safely and on time. Please read our shipping policy below.

Order Processing

All orders are processed within 1–2 business days after successful payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During sale periods or festive seasons, processing times may be slightly longer.

Shipping Timeline

Metro Cities: 2–5 business days
Other Cities & Towns: 3–7 business days
Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary due to courier operations, weather conditions, or other unforeseen circumstances.

Shipping Charges

Free Shipping on all prepaid orders across India.
A nominal shipping fee may apply to Cash on Delivery (COD) orders, if applicable. This will be displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive an email and/or SMS with your tracking details. You can track your shipment using the tracking link provided.

Delivery Attempts

Our courier partners will make multiple delivery attempts. If the package remains undelivered due to an incorrect address, unavailable recipient, or refusal to accept the package, it may be returned to us.

Incorrect Shipping Address

Please ensure your shipping address and contact details are accurate before placing your order. The White Chapter is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Damaged or Tampered Packages

If your package appears damaged or tampered with at the time of delivery, please:

Do not accept the package if possible.
Take clear photographs of the package.
Contact our customer support within 24 hours of delivery.

Delayed Deliveries

While we strive to deliver within the estimated timeframe, delays may occur due to weather conditions, courier disruptions, public holidays, or other unforeseen events. We appreciate your patience in such situations.